Pricing

Four plans, and two of them have a price.

Free costs nothing. Single laboratory and Multi-site are priced below and paid by card. Operating the platform for other laboratories is still a conversation, and this page says why.

See the plans How paying works

Which shape fitslive

How is your laboratory organised?

One siteA single laboratory, one accession series

Several sitesShared catalogue, specimens move between them

A platformYou host laboratories that are not yours

Single laboratory

One tenant, one accession series, every capability. This is the shape most laboratories start in, and moving out of it later is a configuration change rather than a migration.

It returns a shape. The price of each one is on the cards below.

The three shapes.

They differ in how many tenants you operate and who is responsible for them, not in which clinical capabilities you are allowed to use. Withholding a safety feature from a smaller laboratory would be a strange thing to do in a clinical product, so it is not done.

Free

One laboratory, at real but limited scale.

FreeNo card, and no expiry. The ceiling is volume, never a guarantee.

Every clinical capability, including the release gate and quality control

Every role — a laboratory cannot run safely with only some of them

Unlimited people, 2,000 tests a month, one site

12 months of retention, after which records are read-only rather than removed

HL7 v2 and FHIR export and import, as files

AI at the Spark level, fast and efficient: help writing SOPs and answers about using LabFlow

Marketplace listing

Start here

Single laboratory

One site, one tenant, one accession series.

$9.99 a monthOr $99.90 a year. One price for the laboratory, whatever its head count.

Every clinical capability, including the release gate and quality control

All ten staff roles

Marketplace listing after review

HL7 v2 and FHIR export and import, as files

AI at the Pulse level, sharper reasoning, rising to Surge after three months in a row paid by card: help writing SOPs and answers about using LabFlow

Cross-site specimen transfer

Upgrade to Single laboratory

Multi-site

Several laboratories under one organisation.

$29.99 a monthOr $299.90 a year. One price for the organisation, not one per site or per seat.

Everything in Single laboratory

A shared test catalogue across sites

Specimen transfer between sites, with custody continuous across the move

Reporting across the group, with each site still isolated from the others

AI at the Surge level, the deepest thinking: help writing SOPs and answers about using LabFlow

Hosting laboratories you do not own

Upgrade to Multi-site

Platform

You operate LabFlow for laboratories that are not yours.

ConversationThis shape is a partnership rather than a subscription.

Everything in Multi-site

Tenant provisioning and the laboratory application review queue

Platform administration, with its own audited role ladder

Marketplace moderation

AI at the Surge level, the deepest thinking: help writing SOPs and answers about using LabFlow

On-premise deployment, which is not offered in any shape

Start that conversation

The same three shapes, line by line.

Read this on a wide screen; on a phone the cards above carry the same content in a shape that fits. The table scrolls sideways inside its own frame rather than pushing the page.

Capability	Single laboratory	Multi-site	Platform
Patients, orders, specimens, results, reports	Included	Included	Included
Reference-range resolution and delta checks	Included	Included	Included
Westgard quality control and the release gate	Included	Included	Included
Result versioning and amendment notification	Included	Included	Included
Critical values and the escalation ledger	Included	Included	Included
Ten staff roles, permissions and the audit log	Included	Included	Included
Offline specimen collection	Included	Included	Included
HL7 v2 and FHIR export and import, as files	Included	Included	Included
Marketplace listing, after review	Included	Included	Included
Sites per tenant	1	Many	Many
Shared catalogue across sites	No	Yes	Yes
Specimen transfer between sites	No	Yes	Yes
Provision tenants you do not own	No	No	Yes
Laboratory application review queue	No	No	Yes
Marketplace moderation	No	No	Yes
AI help writing SOPs and answering questions about LabFlow	Pulse, rising to Surge after three months in a row paid by card	Surge	Surge
Enforced usage limits	One site	None	None
Purchasable online	Yes	Yes	No

Four things that move a platform quote, and none of them moves the two prices above.

Seats are not on this list. Charging per user in a laboratory penalises the laboratory for having enough staff to run safely, which is the opposite of what the product is for.

Tests processed

The best single proxy for the load a laboratory puts on the system, and the number you already know. Bring a monthly figure to the conversation and most of it is settled.

Sites and tenants

Each site is isolation to maintain and custody to keep continuous across a transfer. Two laboratories are more than twice one in configuration, less than twice in running cost.

Retention

Clinical records are kept for years, and an audit trail is kept as long as the records it explains. Storage is small per result and large per decade, and your retention obligation is the input.

Integration work

Usually the largest one-off item. Mapping HL7 files against your systems is engineering time, and there is no live feed; moving the files is yours to do. This is where an implementation timeline actually goes.

Nothing here is priced per user, per report or per patient. If your evaluation compares vendors on a per-seat figure, LabFlow will not have one to put in that column.

Plan enforcement, stated precisely.

A plan is recorded against every tenant, and since 30 October 2026 the server checks it on every write a limit covers. The limits are read from the plan’s own row rather than from the app, which is how a page and the server always agree about where the boundary is.

An action that would go past a limit is refused, and the refusal names the limit and the plan that lifts it rather than failing with a general error. Nothing is deleted when a laboratory reaches a limit: a record older than its plan keeps open to changes stays readable, and only a change to it waits for a larger plan.

Plans recordedYes

Limits checkedOn the server, on every write a limit covers, since 30 October 2026

FreeUnlimited people · 2,000 tests a month · one site · records open to changes for 12 months

Single laboratoryOne site; nothing else is limited

Multi-site and PlatformNo limits

Past a limitRefused with the reason and the next plan named; nothing is deleted

Four things no shape is without.

These are the reason a plan ladder in a clinical product should be about scope and not about safety. A laboratory on the smallest shape gets the same guarantees as one on the largest.

The audit log

Never a paid add-on. A log you have to upgrade to reach is a log that was not there when you needed it.

The release gate

Quality control blocking release is a safety behaviour. Selling it separately would mean selling a version that releases against an out-of-control run.

Result versioning

Every shape keeps the superseded row and notifies the recipient of an amendment.

Tenant isolation

Enforced at the query, not at the interface. It is not a tier feature and could not sensibly be one.

How paying works.

The laboratory’s owner signs in and chooses a plan and a period. The card is entered on the payment provider’s page, not on this site, so LabFlow never holds a card number. The plan changes when the provider confirms the payment, and it renews each month or year until the owner cancels it.

A published price is a promise about what happens when you press a button, so here is what the button does.

Cancelling stops the renewal and keeps the plan to the end of the period already paid for. Purchase is on the web only: the Android app shows which plan a laboratory is on and has no card form. LabFlow is privately developed and self-funded, so the price reflects engineering and infrastructure cost rather than a markup priced for a funding round.

For the platform shape: four steps, and the first one is you writing three numbers down.

Single laboratory and Multi-site need none of this. A platform operator’s cost depends on the laboratories it will host, so that one is still quoted.

Bring three numberstests per month · sites · retention yearsThese are the inputs that move a quote. You already have all three.

Describe one benchthe awkward workflowThe discipline with the workflow no demo covers. That is where a fit is decided.

Name the integrationswhat has to talk to whatUsually the largest one-off cost, and the one most often discovered late.

Get a written figurefrom a personBroken into one-off and recurring, so the two are not blended into a single monthly number.

The checkout, and what it does not ask for.

Most pricing pages end in a button, and now this one does. It was a disabled button for as long as there was nothing behind it, because a button that took card details and did nothing would have been a lie about what happens next.

The button below goes to Settings, where the laboratory’s owner chooses a plan. No card is asked for on this page, and the free plan never asks for one.

Start free Apply as a laboratory

Buy a plan

It asks you to sign in first. The card is entered on the payment provider’s page, and the plan starts when the provider confirms the payment.

The ledger

Things no plan buys, at any shape or any figure.

These are usually the top of an enterprise tier elsewhere, which is exactly why they need to be listed here rather than left to be assumed.

A business associate agreementNot offered

A BAA is a legal commitment, and none has been drafted or reviewed. It was previously advertised on this site and has been removed. LabFlow is HIPAA conscious, and no software is HIPAA compliant.

On-premise deployment or a dedicated VPCNot offered

Neither exists at any price. If your procurement requires the software to run inside your own boundary, this is a blocker and it is better found here than in month three.

24/7 phone supportNot offered

One team, one time zone, no rota. Support is a real inbox answered by the LabFlow team, who wrote the code, which is a genuine advantage during working hours and a genuine risk outside them.

A guaranteed backup or recovery windowNot offered

Nightly backups were previously advertised. No backup or recovery commitment is made today, and a number here without an agreement behind it would be worthless to you in the only situation where it matters.

Revenue cycle managementNot built

No claim generation, no remittance parsing and no patient statements, in any shape. Invoices, payments and claim records are built. See the features ledger.

A free trial or a demo tenantNot offered

There is nothing to sign into, so nothing is offered. A trial button leading to a form that collects your details and produces nothing is a pattern this site does not use.

Four questions this page gets asked.

The rest, including the ones that are harder to answer, are on the FAQ, which is searchable.

Is this free, then?

There is a free tier, and two of the three shapes above it are priced. Free is capped on volume, not on safety, and it is not funded by selling laboratory or patient data, because nothing here ever is.

A free tier subsidised by advertising or by data is a tier that costs its users more than money. This one is subsidised by the paid shapes above it, which is the only arrangement that survives contact with a clinical record.

Is the price per seat?

No. It is one price for the laboratory. Charging per user would price a laboratory for being adequately staffed.

This is stated identically on the features page. The two pages have disagreed before and no longer do.

What happens when a laboratory reaches a limit?

The action that would go past it is refused, with the reason and the plan that lifts it. Nothing already recorded is touched, so a laboratory at a limit keeps working with everything it has.

Enforced on the server since 30 October 2026, from each plan’s own row.

Can I get this in writing?

Yes, and you should. Nothing on a marketing page binds anyone, including this one. A card payment comes with a receipt from the payment provider, and a platform quote is only useful once it is a document with one-off and recurring costs separated.

Ask for the split. A blended monthly figure hides the integration cost, which is the one that surprises people.

Start free, and pay when the volume asks for it.

Nothing is lost by starting on Free: a laboratory that outgrows it upgrades from Settings, keeps every record, and pays one price whatever its head count.

Start free See what is built

No card is asked for to start.